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About Us This web 'Classic Photo Frames' site is owned and operated by The Shoe Lace Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Classic Photo Frames
Unit 6, Rake Business Park Rake Hampshire GU33 7PN United Kingdom
Phone: 0845 838 8679
Email: francis [at] classicphotoframes [dot] co [dot] uk
My VAT Registration Number 945 0141 46

Classic Photo Frames is wholly owned and is part of The Shoe Lace Ltd; Company number: 6800778
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency.

We accept most major credit cards which are handled through credit card handling company via secure systems. You may also pay via PayPal who offer their own secure payment methods and guarantees. In both case we do not see or keep your credit card details.

We do take payment from your payment method at the time of ordering - this includes for back ordered items.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

For clients with credit accounts with us all products remain our property until such time as full payment has been made and cleared. All unpaid overdue accounts will be vigorously be persued by all means available.
Shipping And Handling
Shipping to all UK postcodes

Shipping is via 1st class Royal Mail or by courier at our discretion.
Shipping rates can be viewed by clicking 'Shipping & Returns'.

Shipping to Europe

Shipping to Europe is via Air Mail for packages up to 2kg or at our discretion by courier where the order exceeds 2kg.
The prices shown are a guide though on occasion we may have to contact you for further payment if the cost of the shipping significantly exceeds the guide prices.
Shipping rates can be viewed by clicking 'Shipping & Returns'.

Rest of World

Shipping to the rest of the world is via Air Mail for packages up to 2kg or at our discretion by courier where the order exceeds 2kg.
The prices below are a guide. For packages up to 2kg the prices shown should be correct for parcels over 2kg and usually over a value of £55 we will notify you, should we need to, of the additional cost after you have placed the order - you may contact us before placing the order though you will need to know what you are ordering! Overseas shipping costs can be all over the place depending on destination, weight, size and urgency of the product!
Shipping rates can be viewed by clicking 'Shipping & Returns'.

Delivery Schedule We will normally dispatch your order within 2 business days of receiving your order.

UK postcode orders are generally dispatched with Royal Mail First Class and should be received in 1-3 working days.

International (i.e. Non-UK postcode) orders are generally sent via Air Mail and should be received in around nine working days.

Some items are made to order or are not kept in stock as they are less ordered items in which case there may be a delay of up to 12 working days before we dispatch the order. Should there be a greater delay we will contact you.

At our discrection we also use courier companies for both National and International orders.

In so using Royal Mail or courier companies you are bound by their delivery terms. Should orders not be delivered by these carriers by their maximum delivery times we shall resend the order and make a claim against them. Please be aware that most delivery companies, including the Royal Mail, do not consider an item lost until 21 working days after it has been posted. In the event that we make a claim against a company they may send you documentation that you will need to return to them validating the claim - we request that you do respond becuase if we are unable to complete the claim due to your non compliance we may charge you for the amount of the claim.

You must inform us within two working days of receipt if the delivery is incomplete or damaged so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Where an item is damaged in transit you must retain the packaging and please also take photographs the whole package and the damaged goods.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. Should the back order period be greater than two weeks you will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges The 'Classic Photo Frames' site which is owned and operated by The Shoe Lace Ltd is VAT registered. Our VAT number is 945014146.

For orders placed where the delivery address is outside the VAT collection area and to where we are sending the order directly the vat will be automatically deducted from the order when you slect your country of delivery in the checkout section of the website.

As a purely internet-based mail-order company, The Shoe Lace Ltd is legally ineligible to participate in the VAT Retail Export Scheme, which reimburses VAT to customers when they purchase goods for personal export outside of the EU.
Credit Card Security We accept cedit and debit card payments using SagePay combined with Lloyds TSB cardnet and also offer the option of using PayPal's Credit Card handling service. You do not need to have an account with PayPal to use this method though you can use yourPayPal account if you wish. Both these payment methods offer their own extremely high levels of security. At no time do we ever have your credit card details.

We can take credit card details over the phone if you are happy to use this method. We have a PCI DSS security protocol for taking credit card details over the phone which ensures that any details that are written down on paper (as is sometimes necessary) are then shredded. We do not keep card details once the card has been processed.

You may alternatively send us a cheque or cash. Whilst we don't recommend sending cash for any large amounts (greater than £20) through the post - if sending cash we recommed that you either send it via registered mail or special delivery mail!!

We are also happy to accept Intra Bank (BACS) payments. Please contact us for details.
Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 838 8679 (International +44 0845 838 8679) or or write to us at Unit 6, Rake Business Park Rake Hampshire GU33 7PN United Kingdom
Privacy Policy Classic Photo Frames do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

Items that are returned for a refund will have the cost of the goods refunded but not the shipping charge refunded - though at our discretion we may refund the shipping charge. Your refund will be paid within 10 working days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

Items that are on 'Special offer' or in a sale may be returned for other product but not for a refund.

Any goods returned for a refund should be complete and in saleable condition.

To make a return please follow the instructions and fill in the form found on the 'Delivery and Returns' tab. If requesting a replacement we will ship the replacement upon receipt of the original (stock permitting). If you are seeking a refund and are applicable for a refund we shall refund you within 10 days of receiving the product.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

To make a return please follow the insturctions send it back to us with your contact information and a note outlining your reason for the return. If you are looking to replace the product with another product or a different size please make sure you pop a note in stating your requirement. We will then ship the replacement upon receipt of the original (stock permitting). If you are seeking a refund and are applicable for a refund we shall refund you within 10 days of receiving the product.

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