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About Us This web 'Classic Photo Frames' site is owned and operated by The Shoe Lace Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Classic Photo Frames
Unit 6, Rake Business Park Rake Hampshire GU33 7PN United Kingdom
Phone: 0845 838 8679
Email: francis [at] classicphotoframes [dot] co [dot] uk
My VAT Registration Number 945 0141 46


Classic Photo Frames is wholly owned and is part of The Shoe Lace Ltd; Company number: 6800778
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency.

We accept most major credit cards which are handled through credit card handling company via secure systems. You may also pay via PayPal who offer their own secure payment methods and guarantees. In both case we do not see or keep your credit card details.

We do take payment from your payment method at the time of ordering - this includes for back ordered items.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

For clients with credit accounts with us all products remain our property until such time as full payment has been made and cleared. All unpaid overdue accounts will be vigorously be persued by all means available.
Shipping And Handling
Shipping to all UK postcodes

Shipping is via 1st class Royal Mail or by courier at our discretion.
Shipping rates can be viewed by clicking 'Shipping & Returns'.

Shipping to Europe

Shipping to Europe is via Air Mail for packages up to 2kg or at our discretion by courier where the order exceeds 2kg.
The prices shown are a guide though on occasion we may have to contact you for further payment if the cost of the shipping significantly exceeds the guide prices.
Shipping rates can be viewed by clicking 'Shipping & Returns'.

Rest of World

Shipping to the rest of the world is via Air Mail for packages up to 2kg or at our discretion by courier where the order exceeds 2kg.
The prices below are a guide. For packages up to 2kg the prices shown should be correct for parcels over 2kg and usually over a value of £55 we will notify you, should we need to, of the additional cost after you have placed the order - you may contact us before placing the order though you will need to know what you are ordering! Overseas shipping costs can be all over the place depending on destination, weight, size and urgency of the product!
Shipping rates can be viewed by clicking 'Shipping & Returns'.


Delivery Schedule We will normally dispatch your order within 2 business days of receiving your order.

UK postcode orders are generally dispatched with Royal Mail First Class and should be received in 1-3 working days.

International (i.e. Non-UK postcode) orders are generally sent via Air Mail and should be received in around nine working days.

Some items are made to order or are not kept in stock as they are less ordered items in which case there may be a delay of up to 12 working days before we dispatch the order. Should there be a greater delay we will contact you.

At our discrection we also use courier companies for both National and International orders.

In so using Royal Mail or courier companies you are bound by their delivery terms. Should orders not be delivered by these carriers by their maximum delivery times we shall resend the order and make a claim against them. Please be aware that most delivery companies, including the Royal Mail, do not consider an item lost until 21 working days after it has been posted. In the event that we make a claim against a company they may send you documentation that you will need to return to them validating the claim - we request that you do respond becuase if we are unable to complete the claim due to your non compliance we may charge you for the amount of the claim.

You must inform us within two working days of receipt if the delivery is incomplete or damaged so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Where an item is damaged in transit you must retain the packaging and please also take photographs the whole package and the damaged goods.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. Should the back order period be greater than two weeks you will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges The 'Classic Photo Frames' site which is owned and operated by The Shoe Lace Ltd is VAT registered. Our VAT number is 945014146.

For orders placed where the delivery address is outside the VAT collection area and to where we are sending the order directly the vat will be automatically deducted from the order when you slect your country of delivery in the checkout section of the website.

As a purely internet-based mail-order company, The Shoe Lace Ltd is legally ineligible to participate in the VAT Retail Export Scheme, which reimburses VAT to customers when they purchase goods for personal export outside of the EU.
Credit Card Security We accept cedit and debit card payments using SagePay combined with Lloyds TSB cardnet and also offer the option of using PayPal's Credit Card handling service. You do not need to have an account with PayPal to use this method though you can use yourPayPal account if you wish. Both these payment methods offer their own extremely high levels of security. At no time do we ever have your credit card details.

We can take credit card details over the phone if you are happy to use this method. We have a PCI DSS security protocol for taking credit card details over the phone which ensures that any details that are written down on paper (as is sometimes necessary) are then shredded. We do not keep card details once the card has been processed.

You may alternatively send us a cheque or cash. Whilst we don't recommend sending cash for any large amounts (greater than £20) through the post - if sending cash we recommed that you either send it via registered mail or special delivery mail!!

We are also happy to accept Intra Bank (BACS) payments. Please contact us for details.
Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 838 8679 (International +44 0845 838 8679) or or write to us at Unit 6, Rake Business Park Rake Hampshire GU33 7PN United Kingdom
Privacy Policy
INTRODUCTION
In this privacy policy, "we" and "our" relates to Classic Photo Frames a trading name of The Shoe Lace Ltd, company number 6800778, a company registered in England and Wales. "You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Classic Photo Frames or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on +44 017 308 9024
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

Items that are returned for a refund will have the cost of the goods refunded but not the shipping charge refunded - though at our discretion we may refund the shipping charge. Your refund will be paid within 10 working days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

Items that are on 'Special offer' or in a sale may be returned for other product but not for a refund.

Any goods returned for a refund should be complete and in saleable condition.

To make a return please follow the instructions and fill in the form found on the 'Delivery and Returns' tab. If requesting a replacement we will ship the replacement upon receipt of the original (stock permitting). If you are seeking a refund and are applicable for a refund we shall refund you within 10 days of receiving the product.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

To make a return please follow the insturctions send it back to us with your contact information and a note outlining your reason for the return. If you are looking to replace the product with another product or a different size please make sure you pop a note in stating your requirement. We will then ship the replacement upon receipt of the original (stock permitting). If you are seeking a refund and are applicable for a refund we shall refund you within 10 days of receiving the product.

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